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Refund of orders Complaints Cancellation

 

You have the right to cancel your order up to 7 working days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge (see our section Goods Returned)

 

Please note that goods being returned after the 7 working days which are not faulty will incur a restocking charge of between 10% and 30% depending on the type of product.


We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the page Company Details.

 

These terms do not affect your statutory rights as a consumer.