Testimonials and Customer Feedback

From Alex T. 26th April 2023 Context: Advise and spare part required under warranty.

Wow! I’ve just had a notification from DHL that the order has been generated in their system. I must say you are the best company I have ever dealt with when it comes to troubleshooting and warranty issues. Many thanks,

From Tim H. 25th April 2023 Context: Cover order

Just a quick email to let you know that we unpacked the pool cover that you supplied earlier in the month and fitted it to the roller. It fits the pool perfectly and the quality is excellent. My parents were delighted with it. Thank you for your service.

From Jeremy W. 14th April 2023 Context: Liner order

I spent a lot of last season trying to find a leak in my pool liner and eventually decided to bite the bullet and get a new one in time for this season. It seemed a big task but Poolstore made light of it. Wayne came and measured the pool and about a week later the liner arrived in a large cardboard tube. A week after that Wayne and his team came and fitted the liner. They did a super job: friendly and professional - they emptied the water into collapsible tanks, took the old liner out, fitted a new one and refilled with the saved water. All in less than a day. Exactly what I wanted: a proper job done properly. Poolstore’s gold service does exactly what it says on the tin - a perfectly fitted new liner. No drama and ready for the season. Thanks to Jason and Wayne and the team.

From Mike S. 31st March 2023 Context: Liner order

Hi poolstore !, my new liner arrived today. Thats amazing, how can you make a bespoke(dish) liner in 2 days?

From Helena D. 13th September 2022 Context: Broken Vacuum

Excellent customer service when I emailed to say there was a problem with a small and inexpensive item I had ordered. Sent me a replacement immediately.

From Martin W. 7th December 2022 Context: New cover order

I have just received my recently ordered replacement geobubble pool cover. This is the third cover I have bought through Poolstore, the first in 2007 and the second in 2015. The quality and service have been excellent every time. When I telephoned to place my order I was impressed by the efficiency of the sales person and my order was received within 5 days. Needless to say it arrived well packaged and fitted my pool perfectly. Well done Poolstore. I am thoroughly satisfied with your service and cannot recommend you highly enough.

From Mark H. 25th August 2022 Context: New liner order

A big thank you to Peter, Jason and all the team for the superb customer service and excellent product delivered extremely fast with exceptional quality, I will definitely return with more orders in the future!

From Peter R. 2nd September 2020 Context: Issue with a liner.

...and further to say thank you very much for your quick service and I have to say the speed that you have made it happen is testament to you and your company’s customer service commitment, which ensures that customers like me will continue to shop and recommend others to use you.

From Nick A. 18th August 2020 Context: Customer of 18 years moving house.

pool cover received and its a perfect fit so thank you. we're putting the house on the market next month and moving. but i'll recommend you and Wayne Nel to the new owners as your service has been exemplary over the last 18 years and much better than Sp****! [Company name omitted to protect the guilty]

From Saladin R. 11th August 2020 Context: Advice and purchase of a pool heater

thank you so much for such fast and excellent service. As I said in our phone conversation, we are delighted with the heater - and having a heated pool has made lockdown so much more bearable for our severely disabled daughter than would otherwise have been the case. Thank you again!

From Reana H. 18th June 2020 Context: Pool Cover Order

Just wanted to say a big thank you! I ordered a pool cover last weekend and received it within 3 days. Great price and delivery communication. Will definitely be using your company again.

From Nimesh P. 1st June 2020 Context: New Pool Owner

I recently bought some Clarifier and a Leaf Net/Pole from PoolStore - the delivery came next day which was brilliant. The goods were packed extremely well and thus no damages. Aside this this i had called the guys about my pool before i bought the Clarifier and their advice was honest and to the point - i valued that immensely. I would recommend these guys to anyone who is a novice to domestic pools at their homes.

From Alan W. 22nd May 2020 Context: New Liner Installed

...with regards to the fitting of my new liner for my swimming pool and your recommendation of Wayne Nel. I would just like to say he was very good, knowledgeable and professional in the fitting of my new Pool liner and advice. Thank you for recommending him and he exceeded my expectations as I had other quotes and his came out the best. Keep up the great work.

From Peter H. 2nd December 2019 Context: Slatted Pool Cover Order

Hi Jason, Pool cover installed in a day. Looks really great and the installation team did an excellent job. Thanks for all your help.

From John D. 24th October 2019 Context: Cover and Roller to Portugal

I purchased a geo thermal pool cover and Monaco pool roller to be delivered to a UK transport company for forward delivery to Portugal approx. three months ago. Arrived on dates I requested and I am very pleased with both items . It was suggested by Poolstore that the cover be made a little larger than pool size due to pool being a little out of square .I was told it was not too difficult to cut and they were correct as I know have near perfect fit . The cover is doing its job of keeping the pool warmer , cleaner and reducing water loss. I have also been in touch with ( Intopool Ltd ) the wholesale company who supplied the Monaco pool reel to Poolstore for help/advice on fitting the cover to the reel using the smartclick connectors . I must say they have been really excellent on answering my queries and even sent me ,whilst I was in Portugal , a replacement clip which I damaged.

From David T. 14th August 2019 Context: Pool Refurbishment Project

I purchased property with old swimming pool I had refurbished all the base as a retired builder was no problem, but never done a swimming pool before . Contacted Pool store uk spoke to JASON he advised me on what I needed he started from the very beginning so I had everything I needed right through to copping stones solar cover roller plus pool aftercare very clear on what was required and not always pushing the most expensive produce the ones with the best results and the added bonus it always came next day I would just like to say a big thank Jason and poolstore would have been hard work without your expert advise

From Angela Y. 13th May 2019 Context: Pool Cover Order

Last Tuesday I ordered a new cover for our pool. The cover was delivered on Friday. An excellent service. We are delighted. Thank you.

From Margaret T. 3rd May 2019 Context: Product swap over required

Hi Ashley The diamond band has just arrived, and the driver has taken the crystal one back. Much appreciated your help in sorting this out. We are more than happy to buy from Pool Store Uk as we find you are very obliging and helpful. The service and delivery is second to none We will and we do recommend you to other people. I can't thank you enough. Thanks once again.

From Frank K. 1st June 2018 Context: Liner Replacement

Thanks Wayne and Los for our new Swimming Pool Liner. We are very pleased with the end product( as well as the price). We are lucky to have found such professional and attentive People to fit our liner. We are writing this review so that others that are looking for a new liner can actually get the same quality service and job from Some very honest people....once again a BIGTHANK YOU.

From Mark M. 23rd April 2018 Context: New Pool Owner

Just wanted to say what a brilliant website for advice. I’ve just inherited a fairly new pool and needed advice on many aspects of pool ownership, particularly chemicals. Yours is, by a country mile, the best site I’ve come across for a newbie and I certainly won’t be going anywhere else for my supplies.

From Kristina P. 20th April 2018 Context: Purchased a Walu Cover

Just wanted to say that last weekend was the first chance i've had to fit the pool cover, which arrived here safely a few weeks ago. It was very straightforward and the cover looks great It is exactly the right size and it is much lighter to roll up than my previous GlatzPioneer cover The wind kit is great and I have fitted that too So thanks for all your help with this. I'd recommend you without hesitation, and if anyone in my area wants to see a cover in action, just give me a call. Kristina

From Keith S. 26th September 2017 Context: Used our Gold Service for liner instalation

Having had a wacking estimate from my local supplier to replace my pool liner I checked the Internet and came across Poolstore and was very pleasantly surprised by the online quote. I spoke to Jason who arranged for Wayne to measure, ordered the liner which came quickly from Certikin on Friday. Rang Wayne who fitted it on Sunday. Job done - at half the price and great service to boot! Very impressive..

From Richard B. 11th April 2017 Context: Needed a spare part urgently

Very grateful thanks, Jason. Ordered by phone yesterday and arrived at 10.30 to-today and now fitted - excellent service as always.

From Ken W. 6th Feb 2017 Context: Moving House

I thought I would email you to inform you that after many years of using Poolstore I am moving to a new house without a pool!. I have recommended your services to the buyer of my house. In the meantime can I thank you for your good service over many years.

From Shaun R. 6th Sept 2016 Context: Cleaner Repair

Pool Cleaner Repair. Thank you very much for the very efficient way in which you dealt with the replacement of the Reaction Automatic Pool cleaner. The replacement turned up in the morning of a hot day in September where my daughter had invited her friends round. So the pool was cleaned in time!

From Stephen P. 6th Sept 2016 Context: Regular Customer

I bought my coping stones, cover, and many other bits this year. Great prices, great delivery time and good to deal with. I have been a customer for around 10 years and the only time we had a slight problem (they happen) it was put right the next day.

From Sarah P. 12th July 2016 Context: Solar Heating Order

Dear Jason, I so wish all companies were as fast, efficient and pleasurable to deal with as yours. Thank you again for your help. (PS yes you can put this on the website if you wish!)

From Tony L. 12th May 2016 Context: Pool Cover Order

Thank you so much for your incredibly prompt service. Bespoke geobubble cover order placed 4th May with 7 day delivery suggested. I requested possible earlier delivery on 10th May particularly because of promised summer weather. Jason agreed. I then realised we were away from our home on that day and so went back to Jason to advise him. He immediately suggested switching to Monday the 9th May so I was delighted. Imagine our disbelief and excitement when the cover arrived at 12 noon on Friday 6th May!!! At 12.15 Friday the pool heater was turned on and cover installed (about 9 degrees to start) At 4pm on Sunday 8th my wife and I were enjoying our 80 degree pool - all thanks to Poolstore UK

From Terry K. 27th July 2015 Context: Cover taken to Cyprus.

I have had my Geobubble pool cover for over a year now and I must say I am very pleased with it. I live in Cyprus so we have fierce sunshine and UV rays , My pool cover is still fine and does stop any evaporation and heats the water as well. Everything was as described on the website, good quality and I received the help, answers and assistance from Jason that I needed.Prompt service and good quality sets this company above many others.

From Alison J. 17th July 2015 Context: Goods needed quickly.

I cut it fine this year by ordering a little more Soft and Easy AND my new lounger only a couple of days before leaving for France. True to the standard of service we have had over the last nine or ten years purchasing from you, it turned up exactly on time! Well done, Poolstore .....and my grateful thanks!

From Mr Adrian E. 28th June 2015 Context: Request for help with an unusual pool water problem.

Thank you for your response and the time you have devoted to my problem. I really appreciate your input. Interestingly you were the only person to respond with some useful information. I emailed four local companies who I have dealt with in the past for various aspect of my pool and most came back with ‘never heard of it’. So thank you. I have today placed orders with you for products which you stock and with Aquafinesse. I will let you know how things turn out. Once again many thanks

From Mr Barry S. 29th Oct. 2014 Context: Delivery of a pool to Italy.

Pool delivered today. They rang yesterday to say they would deliver today and then had the wrong delivery address ignoring what was on the map, I am afraid we are used to this sort of fiasco dealing with the Italians. Many thanks for all your efforts. I will continue to sing Poolstores praises to as many likely customers as possible and hopefully do some business with you in future.

From Mr Roger B. 19th Sept. 2014 Context: We don't charge extra for delivery to the Isle of Wight.

just like to thank you for your excellent service. Sometimes living on the Isle of Wight can be a real problem when ordering pool equipment and chemicals from mainland stores, from excessive post charges to " we can't deliver that through the post ". Thankfully, Poolstore has become the store of choice for myself, once again a big " thanks " for a prompt and curtious service. I will certainly be back when I need more stores.

From Mrs Janet DS. 27th July 2014 Context: Pool not suitable for the cleaner purchased. Replaced with one that was.

Many thanks, and don't worry about the problems, these things happen. Your customer care is second to none, I have no hesitation whatsoever in continuing using PoolStore for my future requirements.

From Mr Martin G. 13th June 2014 Context: Pool Liner Order

We were very impressed with the service of your company, ordered a new liner, was advised that it could be 10 - 15 days, arrived in 7. Have had 2 previous liners over the years, from different suppliers, but when we put this one in it was a perfect fit, this was a self measured liner, spoke to Jason who was really helpful, have ordered chemicals, arrived in 2 days, would definately recommend this company. Excellent Customer Service

From Dr Ed T. 8th July 2014 Context: Regular Customer

Great service as usual with a delivery within a one hour window as promised. What's not to like?? Thanks again!

From Mr Peter K. 7th April 2014 Context: Pool Cover sent to Portugal

Hi, Quick note to say cover 100% OK. Great fast service and a good price - will recommend to others over here.

From Dr Roland W. 4th April 2014 Context: Replacement of damaged pole

Thank you for your excellent and speedy service. Pole delivered safely this pm. I am seriously impressed! All the best, RW

From Mr C. 1st November 2013 Context: Problem with a pool cover.

As per my previous note I am very pleased and impressed with the service offered here exchanging the covers. I would have certainly been happy to have a go at joining on an extra bit of cover if indeed its possible to glue together. But of course the replacement is ideal. Should you wish to craft an appropriate endorsement from me to post on your web-site I will be very happy to put my name to it.

From Mrs C. 27th October 2013 Context: Purchase of an EcoWarm Heat Pump.

I bought an Ecowarm heater from you in the summer and I just wanted to let you know that it's proved to be a great purchase. It has heated my 26000 litre above ground pool with absolutely no trouble at all in very demanding conditions (we live in Wales!). Thank you for recommending the product and helping me to install it.

From Mr D. 24th October 2013 Context: Problem with pump O ring. Replaced FOC.

Many thanks, new o ring arrived Today. Pump works Great now, and holds a full vacuum. Many thanks for your prompt help.

From Mr L. 16th October 2013 Context: Solved delivery problem. Dehumidifier being sent to Spain.

Thank you for your quick response, ... but all is well now and I should receive it next Wednesday. Once again many thanks for your help in sorting this problem out.

From Mrs C. 15th October 2013 Context: Pool cover sent to Italy.

Just to let you know that the pool cover arrived today also the thermometer and straps. Thank you, your service has been excellent. We had great difficulty in buying one here in Southern Italy-and had contacted another company in the UK but they did not follow up our request. So, many thanks or... Grazie Mille

From Mr C. 13th October 2013 Context: Problem with pool cover, we replaced it.

Jason, Many thanks for your note and apologies for slow response – I have been travelling. I really do appreciate the offer to replace the cover, excellent customer service and I shall be very pleased to say so on your web-site if that would be helpful.

From Mrs E. 8th & 9th October 2013 Context: Needed chemicals quickly

[first email] I need these chemicals by Thursday 10th at the latest. Last time I ordered chemicals from yourselves delivery was very quick , so I am hoping for the same excellent service this time!

[reply the next day] Arrived nice and early, many thanks for excellent service

From Mr W. 26th August 2013 Context: Pump problem.

Thank you so much for your quick response to the problem we had with our Marathon pump. ... We just wanted to say a big 'thank you' to you and your organisation for your excellent and efficient customer service. We will be sure to recommend Poolstore UK to all our friends!